0 items in the shopping cart
  • No products in the cart.

Terms & Conditions

Ordering from Innkeeper Supplies

You can place an order with Innkeeper Supplies in the following ways:

  • Online via the website – mcinnstock.innkeepersupplies.co.uk
  • By phone 01564702620

When you place an order for any products using any of the methods above, you are buying the product in Pounds Sterling at the price stated at the time of order, subject to these terms. Your order will be supplied by Innkeeper Supplies.

When you place an order online we will send you an email to confirm that we have received your order. This email is produced automatically and confirms the details that you have given us. It is a receipt of order but it is not confirmation that we can fulfil the order. If we cannot for any reason fulfil the order we will contact you directly. Confirmation of fulfilment will be received in the form of a despatch email. This will include how to track your order if a tracking number is available. This is dependent on the service used to despatch the order. We store the contract’s content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in “My account”.

Innkeeper Supplies may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time.

All new orders are deemed as being a separate sales contract and each order is treated individually.

Product Price

Our prices on the website enterprise.innkeepersupplies.co.uk are in GBP (Great British Pounds) and are exclusive of V.A.T at the prevailing rate of 20%.

We always try to make sure that the prices on the mcinnstock.innkeepersupplies.co.uk website are correct but errors may occur. If we discover an error in the pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled, we will refund you for any payments made. In the event that we are not able to get hold of you using the contact information provided, we will cancel and refund the order.

Delivery Price

You will be notified of the delivery costs automatically before you submit your order. The delivery cost will be based on the delivery address you supply.

For more information on delivery please view the Delivery Information.

The postage price for delivery is charged on a per parcel basis. The checkout process assumes the delivery is for a single parcel only. The majority of orders are sent as one parcel however, in some cases, the delivery may require more than one parcel to be sent. If this occurs, we will contact you for an additional payment to cover the postage charges prior to despatch. This would normally be applicable to large orders where a high quantity of products has been ordered. You will also be given the option to cancel your order.

Payment

You must pay for your order before it is despatched and you can do this by:

Credit/Debit Card

We accept payment with Visa, and MasterCard. We aim to debit money from your account within two working days following receipt of your order however this can depend on your service provider. Should your payment be declined, we recommend double checking all the details entered to make sure these were correct as often a typing error can be the cause. If they were correct you will need to contact your card issuer to find out the reasons why.

Please note: For all of the above payment methods we need the correct billing address (this is the address where your payment account is registered) but any invoices/despatch notes will be sent with the order to the delivery address provided. Failure to provide the correct information may delay despatch of your order.

Cancellation Policy

Orders may be cancelled prior to despatch providing the status in “My account” is not set to “Packed (Awaiting Despatch)” or “Despatched”. If the order is either of these two statuses, the order will still need to be despatched via our couriers. However, when delivery is attempted, you can refuse the order from the courier and the goods will be returned to us for a refund. Please note: For any unwanted despatched orders, you will be liable for any delivery charges incurred.

Refund Policy

We have selected WorldPay to manage the processing of payments through our website.

WorldPay’s payment solutions are trusted and used by thousands of businesses, big and small, in nearly all parts of the world. WorldPay is secure and easy-to-use. With WorldPay, you are provided with a variety of options for payment such as Visa, MasterCard all the major credit cards. We also accept debit cards.

You may, however, cancel a payment made on this website within 7 days of making the order by sending an email quoting your account number or by quoting the date of payment and the name of the person who made the payment. All refunds will be credited to the payment card used to make the order.

We are committed to security of your information and will investigate reported unauthorised usage of an account immediately and refund customers within twenty four hours for any breach of security as a result of internal company security transgressions.

All refunds are subject to security controls and customers will need to give correct invoice numbers and usernames before refunds are made.

Cooling off period

Customers have a seven (7) working day cooling off period from the day after receipt of the item. During these seven working days, you may decide your item is not suitable and wish to return the order. You will be able to return the goods for a full refund. However, the return postage/delivery costs will be borne by you unless the item is faulty or damaged. If the item is faulty or damaged, we may collect the item from you. You can notify us of cancellation in writing to info@innkeepersupplies.co.uk or by post to our trading address at the bottom of this page.

Please note: You will not have any right to cancel a purchase for the supply of goods that have been made to your specifications and/or clearly branded or personalised in any way.

For more information on returning items please see our Returns Policy.

Availability

We try to keep the mcinnstock.innkeepersupplies.co.uk website as up to date as possible but cannot guarantee that particular products will always be available. If we can’t supply a product you will not be charged for it and we will refund any money taken for that item.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can. If this happens you may cancel your order and we will refund you in full.

Delivery

Our aim is to deliver all goods on a next working day delivery service available to England and Wales mainland. Please view our Delivery Information page for further details. Orders need to be placed before 10:00am on any working day. This guarantees Innkeeper Supplies will despatch your order on a next day service. However, we do have to rely on a third party courier to deliver within the stated time from their service.

All delivery costs will be shown automatically before you confirm your order. For full details on delivery, please view theDelivery Information page.

Despatch Methods

Parcels will be despatched by either MPF, UPS or in some cases Recorded Delivery.

All deliveries will be attempted between the hours of 8am and 6pm. However, during busier periods these hours maybe extended.

Some orders, due to their size, will be despatched using a pallet company. If your order needs to be despatched by pallet we will contact you directly before despatching the goods to arrange a suitable delivery time. Please note the order will not be despatched until we have spoken with you. If you are unavailable on the contact information given at the time of ordering, despatch will be delayed until contact with you can be made.

If your delivery has not arrived within the time frame specified please contact us by either phone or email and we will do our best to make sure you receive your order, as soon as possible. If there is a problem with a delivery we will need time to communicate and rectify this with the courier. This can take up to seven working days.

We do everything we can to make sure your goods are delivered on time however, we cannot be held liable for any late deliveries, as we are relying on a 3rd party courier and the services they provide.

Privacy & Security Policies

Please go to our Privacy & Security Policies.

Returns/Guarantees policy

Please refer to our Returns Policy.

Visitor Material and Conduct

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the mcinnstock.innkeepersupplies.co.uk website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from this Website any material:

  1. That is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
  2. For which you have not obtained all necessary licences and/or approvals
  3. Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.
  4. That is technically harmful (including, without limitation, computer viruses, logic bombs, trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). You may not misuse the Website (including and without limitation by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the above clauses in this section.

 

License

You are permitted to print and download extracts from the mcinnstock.innkeepersupplies.co.uk website for your own use on the following basis:

  1. No documents or related graphics on this Website are modified in any way;
  2. Any of our copyright and trade mark notices and this permission notice appear in all copies.
  3. No text content is used without prior written consent from Innkeeper Supplies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by Innkeeper Supplies or our licensors. For the purposes of these terms and conditions, any use of extracts from this website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.

No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without prior written permission from Innkeeper Supplies

Any rights not expressly granted in these terms are reserved.

Trademarks & Copyright

Trademarks and Intellectual Property owned by Innkeeper Supplies may not be used by others without the express permission of Innkeeper Supplies. Brand names and other intellectual property rights from other third parties, which are displayed on our website, belong to their respective owners.

The content of the website is copyright owned by Innkeeper Supplies and must not be used or copied without our prior written consent. This includes all images, product descriptions, the design and the layout of the website and any other intellectual property.

You may however, as a customer, use the content of this website for private non-commercial use only, with the purposes of placing an order. This includes printing or copying sections of the website. You may not however do this for any other purpose.

Innkeeper Supplies responsibilities

All product images, descriptions, specifications and dimensions on the enterprise.innkeepersupplies.co.uk website are accurate to the best of our knowledge. If you believe there to be an error, please contact us.

Links from mcinnstock.innkeepersupplies.co.uk to external websites Our website contains links to other websites, which are not under our control and are not maintained by us. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

Links to mcinnstock.innkeepersupplies.co.uk from affiliate websites It is the responsibility of our affiliates to keep all information on their websites up to date. Any details with reference to products on mcinnstock.innkeepersupplies.co.uk, the availability and the price are not the responsibility of Innkeeper Supplies Ltd. The final price of a product is the price featured on the enterprise.innkeepersupplies.co.uk website only. Where this price is incorrect, we reserve the right to cancel any order.

You will be responsible for any breach of these terms and conditions and you will be liable to and will reimburse Innkeeper Supplies for any loss or damage caused as a result.

Innkeeper Supplies will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond our control including without limitations internet outages, communications outages, fire, flood, war, terrorism or force majeure.

Please read carefully all instructions and manuals that are supplied with products from the mcinnstock.innkeepersupplies.co.uk. You are urged to use all products safely and in accordance with the manufacturer guidelines.

These terms and conditions do not affect your statutory rights as a consumer, which are available to you.

Under the U.K criminal justice act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons under 18 years of age.

Use of the mcinnstock.innkeepersupplies.co.uk website and these terms and conditions are subject to the law of England and the jurisdiction of the English court.

Disclaimer

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.

The material on this website is provided as stated, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Liability

We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

Miscellaneous

Phone calls to Innkeeper Supplies cost (BT standard rates). The cost of calls from mobile phones may well be higher.

You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Contact Information

The mcinnstock.innkeepersupplies.co.uk website is operated by:

Innkeeper Supplies  which is a trading name of Sandusky Ventures Ltd a company registered in England and Wales.

Registered office:

Innkeeper Supplies, Scott House, Cook Way, Bindon Road, Taunton, Somerset TA2 6BG, UK

Trading address:

Innkeeper Supplies, Unit A2 , Earlswood Trading Estate, Poolhead Lane, Earlswood, West Midlands B94 5EW UK

Our company registration number is 7608853

Our VAT registration number is GB135 5665 03

General email: info@innkeepersupplies.co.uk

Telephone: 01564 702620

Office opening hours

Monday to Thursday (excluding Bank Holidays): 9:00am to 4:30pm Friday 9:00am to 12 noon

Telephone lines open Monday to Thursday (excluding Bank Holidays): 9:00am to 4:15pm Friday 9:00am to 11:45am